Return Policy
Within 30 days of receipt of your shipment, you may return any of the items you purchased from our web site for a full refund if you call Pro Tech Customer Service at 1-203-210-7230 or email to obtain a Return Authorization Number (RMA).   Return the product with the RMA Number noted on the outside of the package to: Pro Tech Technologies, Inc., 217 Westport Road, Wilton, CT 06897.  Include your name, address, and phone number along with the RMA Number inside your package.   (Packages will not be processed without this mandatory RMA information.)

Service Policy
If your product requires service while under warranty, call Pro Tech Customer Service at 1-203-210-7230 or email to obtain a Return Authorization Number (RMA).   Return the product with the RMA Number noted on the outside of the package to:  Pro Tech Technologies, Inc., 217 Westport Road, Wilton, CT 06897.   Include your and/or your company’s name, address, and phone number along with the RMA Number inside your package.   A repaired or replacement product will be sent within seven business days via standard ground transportation.   (Packages will not be processed without this mandatory RMA information.)

For repair of any product not covered by or exceeding the date of warranty, simply follow the procedures above.   Upon receiving the product, a service representative will contact you with the cost of repair or replacement.   Product will be shipped out within seven business days with standard shipping and handling charges incurred by the customer.

This warranty is enforceable only in the U.S.A. Customers who purchase this product outside the U.S.A., please contact your local Authorized Dealer.

Shipping
We only ship in the United States via UPS Ground, UPS 2-Day or UPS 3-Day Select from Shelton, Connecticut.  Please allow one to two business days (Mon-Fri) for order processing.  UPS shipping does not apply to Saturday or Sunday.  Please check www.ups.com for more detailed shipping guidelines.  For International orders, please call us at 203-210-7230 or contact us via email at  .  Shipping charges include UPS shipping charge as well as a handling charge to fulfill your order.